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Home Based: Information Management Officer- Child Protection / SGBV

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Home Based: Information Management Officer- Child Protection / SGBV

Deadline for application: 
01 Jan 1970
Country(s) that the job is based in: 
All countries
UN High Commissioner for Refugees
Job type: 
UNHCR/Field Protection Service

Division of International Protection (DIP)

UNHCR, the UN Refugee Agency, is offering a full-time home-based position - UNOPS International Individual Contract Agreement within the Field Protection Service in the Division of International Protection of our Geneva Headquarters in Switzerland.

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.

Duty Station: Home-based

Duration: 01/04/2020 to 31/12/2020

Contract Type: UNOPS International Individual Contractor Agreement (IICA) – IICA-2

Closing date: 08 March 2020

Start date: 01 April 2020

Organizational context:

Child protection and Sexual and Gender-Based Violence (SGBV) are recognized as global organizational priorities for UNHCR. With increasing numbers of displaced people globally, operations continue to face serious challenges in implementing effective, quality child protection and SGBV programmes. Effective case management information management systems and incident tracking are essential to ensure that the most vulnerable children and those at risk of or survivors of SGBV staff are provided with effective protection. Specialized staff with technical expertise is needed to provide support to improve UNHCR's operational capacity to deliver effective protection.

The position:

UNHCR’s Division of International Protection is seeking a Child Protection and SGBV Assessment, Measurement and Information Management Expert to support information management needs for UNHCR on child protection and SGBV.

Duties and responsibilities:

The incumbent of this position is expected to play a leading role in developing, assessing and implementing UNHCR Headquarters’ operational support in information management for child protection and SGBV. This will entail the provision of technical support to field operations, development of innovative IM solutions in resource poor environments, and commitment to capacity building of UNHCR operations in implementing IM systems to strengthen the quality of child protection and SGBV prevention and response programmes and strategies. The incumbent will also play an important role in contributing to ensuring that refugee issues are appropriately reflected in global, inter-agency efforts to strengthen the evidence base for CP and SGBV interventions in emergencies.

As a global position, there is an expectation that the expert can provide support and assistance to emergency operations as well as protracted situations, in both industrialized and developing countries.

Specifically, the objectives of the assignment are as follows:

  1. Develop, adapt and support the deployments of information management solutions for child protection and SGBV incident tracking and case management in UNHCR operations, and build capacity of field teams to implement them;

  2. Support regional bureaus and field operations in assessing their needs for information management for case management, and in identifying appropriate information management solutions;

  3. In collaboration with regional Bureaus, support field operations in selecting, configuring, deploying and setting up appropriate information management for child protection and SGBV case management, in accordance with data protection and case management principles;

  4. Provide technical support (including training/capacity building) to the rollout of progress v4 CP and SGBV modules in operations;

  5. Provide technical support to the rollout of the Gender-Based Violence Information Management System (GBVIMS) in refugee operations;

  6. Support rollout phases – as appropriate – of global for case management information management for child protection and SGBV in refugee settlings;

  7. Provide training and other capacity building support to ensure that UNHCR staff and partners can use case management information systems effectively;

  8. With the support of the UNHCR Senior Data Protection Officer, and operation Data Protection Focal Points provide guidance and support in conducting Data Protection Impact Assessments for case management information management tools;

  9. Provide technical assistance to country operations and coordination groups to develop protocols for effective and safe information sharing for case management;

  10. Respond to queries from HQ, regional Bureaus and field operations for technical assistance on IM for CP and SGBV case management;

  11. Contribute to global efforts to strengthen child protection and SGBV information management, with a focus on information related to case management;

  12. Support the development and design of global systems for case management information management for child protection and SGBV in refugee settings, including ProGres version 4, Primero/CPIMS+ and GBVIMS+;

  13. Coordinate with partners on interoperability for child protection case management systems;

  14. Contribute to the work of global level on information management for case management for CP and SGBV, including to ensure that refugee issues are appropriately integrated into the development and update of inter-agency tools and guidelines; and

  15. Collect, document and systematize tools, good practices and lessons learned in the areas of information management for case management for CP and SGBV in refugee settings;

  16. Support UNHCR efforts to improve quality of child protection data through:

  17. Build the capacity of UNHCR Bureaus and operations to analyse and use to ensure quality child protection and SGBV data for programming and advocacy;

  18. Support regional bureaus and country offices to improve the quality of child protection data;

  19. Provide input into interagency efforts to strengthen child protection data in refugee settings;

  20. Provide technical support to UNHCR global data collection, analysis and dissemination on child protection data including the Results Based Management revision process;

Monitoring and Progress Controls:

(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring).

Mission reports will be submitted for all field missions.

Essential minimum qualifications and professional experience required:


  • University degree in information technology, demography, statistics, social sciences or any related area;


  • 6-8 years of professional experience at international level, including field experience with a particular focus on child protection and/or SGBV;
  • Experience in development and delivery of assessment, measurement and information management activities to support child protection or protection activities, such as protection monitoring systems, population data management, registration and case management, protection needs assessment and situational analysis;
  • Demonstrated understanding of child protection and/or SGBV assessment, prevention and response in forced displacement situations;
  • Experience in coaching and providing training/capacity building support on assessment, measurement and information management for child protection and SGBV;
  • Advanced Excel skills (e.g. pivot tables, functions, etc.);
  • Prior working experience with UNHCR is a strong advantage;
  • Familiarity with proGres and other child protection / SGBV information management tools is desirable;
  • Familiarity with statistical analysis and related tools is desirable.

Key competencies: 

  • Detail-oriented with excellent communication, writing, and analytical skills;
  • Capable of multi-tasking while pursuing multiple lines of enquiry at the same time;
  • Ability to work independently with limited supervision and deliver high-quality products;
  • Excellent interpersonal skills, strong work ethic, and ability to deliver results on time;
  • Strong data analysis and reporting skills essential;
  • Experience in strategy development, monitoring and evaluation is an advantage;
  • Strong cultural sensitivity, adaptability and flexibility.


  • Excellent English oral and written communication skills;
  • Ability to work in French and/or Arabic is desirable;


The successful candidate will be home-based working with the Child Protection and Youth Unit of the Field Protection Service team in Geneva, Switzerland.


This contract runs until 31 December 2020. UNHCR is looking for someone who can start as soon as possible, ideally by 1st April 2020. It concerns a full-time contract (40 hours per week).

As a general rule, work experience is credited for its real time value (100%, 75%, 50%, etc). This includes relevant and well documented self-employment and free-lance work. The count of years of work experience starts from the date on which the required minimum education level was attained. Work experience in the following categories counts at 50% of its real-time value: General Service category at level 5 and below, National United Nations Volunteer (NUNV), Internship.

How to apply:

Interested applicants should submit their letter of motivation, Personal History Form (PHF) and CV to HQDIPVAC@unhcr.org indicating Vacancy Number 04/FPS/DIP/2020 – Child Protection & SGBV Information Management Officer in the subject of the email.

  • Letter of motivation, addressing each of the personal requirements in the vacancy notice;
  • Completed UN Personal History Form (PHF) signed, including testimonials/degrees/certificates. Please include ALL your professional experiences using the PHF supplementary form as necessary;
  • The UN personal History Form is mandatory;

PHF forms are available on:

PHF Form:


PHF Supplementary form:


Any application received without a completed without a completed and signed personal history form will not be considered. 

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Language(s) of the attached materials: 

Useful information


To contact us, you can send an email to info@alliancecpha.org.