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Jordan: Area Operations Manager

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Jordan: Area Operations Manager

Deadline for application: 
15 Jun 2019
Terre des hommes Foundation Child Relief
Job type: 

Job description:

The Area Operations Manager leads the implementation of the Tdh programme in the northern governorates, with an office based in Irbid, ensuring integration and high quality of implementation of all projects in line with Tdh standards of quality and timely management.

Under the line supervision of the Programme Coordinator and in coordination with the Senior Management Team (SMT) members, the main tasks of this function are:

· North Operations and Security: In line with programmatic standards and internal regulations, lead and maintain Tdh operations (project cycle management, administration, finance and logistics) in the north, making sure that all operational mechanisms are in place and functioning for a smooth and quality implementation of the entire programme.

· Programme implementation: Under the supervision of the Programme Coordinator, coordinate the implementation of all projects in the north of Jordan, ensuring that all projects are implemented in accordance with the Tdh programme and operational standards and are in line with the country strategy 2018-2020.

· Team management and coaching: in charge of recruiting, supervising and coaching the programme team in the north, and enabling a nurturing team work environment.

· Representation: in charge of networking with local and international stakeholders in the area of operations and liasing with local authorities to ensure a coordinated and viable implementation of the programme in the north.

The Area Operations Manager, based in Irbid, reports to the Programme Coordinator based in Amman office. He/she supervises all Project Managers and their teams in the north (Irbid, Jerash, Mafraq and Zarqa). He/she is also responsible to provide day-to-day supervision to facilitate smooth project implementation to the following support functions: Finance & Admin Officer, Logistics Officer, M&E Assistant, whereby adhering to relevant Finance / HR / Logistics / M&E policies and procedures. S/he provides direct support to projects implemented in other geographical areas when it is needed and any time that it is delegated by the Programme Coordinator. In such cases, all main tasks and responsibilities of the function as described in the JDs apply.


Terre des hommes (Tdh) opened its delegation in Jordan in 2007 and it currently implements two main programs: an Access to Justice and a response towards the Syrian crisis in the host communities in the Northern Governorates and in the Emirati Jordanian Camp.

In the context of the response to the Syrian crisis, Tdh is providing a comprehensive package of services for vulnerable Syrian and Jordanian children in order to enhance their well-being and to promote their social cohesion and resilience through Psychosocial Support activities, life skills, informal education and case management. In addition, community mobilization is strengthening Child Protection systems and mechanisms at community level to build a more protective environment for children. Capacity building of the local and national stakeholders is the cornerstone of the longer-term projects and a priority for Tdh Jordan. A specific focus on social cohesion and integration, child – as well as parents - participation and youth empowerment is prioritized.

The coordination office of Tdh in Jordan is located in Amman and the sub-office in Irbid in North is managed by the Area Operation Manager. The delegation is composed by more or less 60 employees who are currently mainly based in the North where the large part of the activities are implemented. The delegation is very dynamic, at the beginning of 2018 the global budget was about 3.5 million CHF, thanks to several donors whose the main are AFD, OCHA and ECHO.

Major responsibilities

Programme operations and security

· Lead and coordinate the set up and maintenance of the north office operational mechanism to ensure that the programme functions efficiently (including IT, Logistics, HR, Finance, Administration, Procurement, Safety&Security, Communication mechanisms in line with relevant Tdh policies and procedures) in close collaboration with the support and programme department in Amman coordination office.

· Manage the north programme team and resources according to Tdh policies, procedures and in line with the Theory of Change (TOC) and Country Strategy 2018-2020.

· Manage the programme resources in respect of Tdh and donor requirements and policies, in the most efficient and cost effective way while aiming for the highest quality operational mechanisms for the entire team.

· Monitor on monthly basis the north programme actual expenditures and compare them with the planned expenses and review the budget if needed with the Finance officer, Project Manager the Finance Coordinator.

· Support the Logistics Officer in the management of service contracts related to the Irbid office (office lease, car rental agreements, utilities, telecommunications, etc.).

· Prepare monthly management reports, financial reports for the coordination office in Amman and donors as required.

· Maintain close and constructive communication with the Amman office on implementation progress, through weekly meetings in Amman and other means of communication.

· Make sure that a clear communication flow is established to reach all team members and that information reaches Tdh staff in an efficient and timely manner, including through conducting regular staff meetings in the north and ensuring attendance in management and other meetings at Amman level.

· Facilitate transition to decentralized model of operation.


  • In collaboration and with the support of the Logistic Coordinator, respects Terre des hommes security procedures in Jordan and makes sure that her/his team are briefed and understand the rules in place.
  • In collaboration with the Logistic Coordinator and the Country Representative, to establish systems that safeguard beneficiaries, staff and the organization’s image and reputation.

Programme Implementation

· Lead and coordinate the implementation of the north programme based on Tdh Jordan Delegation Project Management Rules, relevant internal policies, and as per donor’s agreements in collaboration with the local partners, communities and other key stakeholders.

· Support Project Managers in the north in the assessment, capacity building and monitoring of local partners.

· Lead and coordinate the development/review of the Detailed Implementation Plans of the north programme and oversee the implementation of those activities according to the timeline and budget available in the course of the year.

· In collaboration with the Q&A Coordinator and Programme Coordinator, ensure that an M&E framework (M&E plan, M&E tools, analysis) is in place and properly implemented for every project in the north.

· In collaboration with the Project Managers and their teams and in coordination with all other Departments, oversee to prepare narrative, statistical and financial progress reports, including donor reports, as required, in a timely manner.

· Take the lead on coordinating and/or leading the following review meetings and processes relating to projects in the north: quarterly review meetings (led by the Q&A department, but planned and coordinated by the AOM), monthly programme review meetings (led by the Programme Coordinator, but co-led by the AOM as required) and the annual reporting process (led by the Q&A Coordinator, but obtaining of inputs ensured by the AOM).

· Participate and contribute in the drafting of concept notes/proposals when required by the Programme Coordinator and assist/co-operate with the Programme Coordinator to generate funding for proposed projects.

  • Where required, contribute to the development of programmatic guidelines and strategies for additional interventions, in accordance with the established overall country strategy of Tdh Jordan.

Staff Management and coaching

· Recruit programme staff in the operational area in cooperation with the Programme Coordinator and HR department; participate in the recruitment of support staff in the north.

· Ensure regular sharing of information among the staff on Tdh policies/procedures/management processes etc. As applicable to the position, maintains a clear understanding of Tdh and donor compliance and ethics standards and adheres to those standards. Communicates these values to staff and to partners and requires them to adhere to these values by leading by example.

· Supervise the north programme area staff and lead them in understanding their role as well as ensuring high staff performance.

· Co-ordinate on-job training for all staff and ensure staff development through training as appropriate, based on the Tdh Capacity Building Plan.

· Builds the technical and managerial capacity of the field staff in planning and implementing programmes effectively and efficiently;

· Based on Tdh’s performance appraisal procedure, evaluate the staff under her/his direct responsibility on a regular basis and passes on the evaluations and recommendations to the Programme Coordinator and to the HR department; participate in performance appraisal of support staff in the north.

· Encourage team spirit and ensure teamwork especially on issues related to cross-sectoral collaboration.

· Encourage critical thinking and team reflection.

· Establish a culture of open communication, professional conduct and one that empowers staff.


· In close collaboration with the Project Managers, network with all community stakeholders, including traditional leaders and faith based actors to assure and strengthen community understanding of Tdh projects, mission and goals.

· In close collaboration with the Project Managers, network with other national and international non-governmental organizations (NGOs), CBOs and local government officials, in the programme area to ensure good collaboration and encourage partnerships. Regularly attends coordination meetings at the local level and reports to the Programme Coordinator and other departments on the outcomes of those meetings.

· Position Tdh within the humanitarian & development actors at the local level, by presenting good practices and impact of Tdh interventions.

· Bring into the organization new ideas, good practices from external platforms that contribute to improving the efficiency, effectiveness and impact of Tdh programming

Internal Coordination

· Under the lead of the Programme Coordinator, and in collaboration with other Coordinators and the CR, participates as an active member in monthly internal coordination meetings, in which s/he presents a detailed review of current achievements, challenges faced and options considered for each projects under his/her responsability; whenever required, support Programme Coordinator in co-chairing the coordination meeting;

· Ensure the correct flow of operational information to the others departments in the delegation;


• Knows and implements institutional policies on security, child protection, PSEA and Code of Conduct and fraud prevention; ensures the Project Managers know and implement the procedures in their day-to-day work;

• Commits to ensure the best implementation possible of the Tdh Child Safeguarding Policy (CSP) in her/his area, including participation in annual audit, and reviews and updates of action plan;

• Commits to inform the Country Representative and/or the National Safeguarding Focal Point and/or the Head of MENA Region and to deal with any case of any allegations or possibility of transgression, even potential, of the CSP;

• Respects Terre des hommes security procedures in Jordan.

S/he will have direct access to information, such as the general strategy of Tdh in Jordan, including programming objectives in the field, financial details, and security guidelines.

A professional sense of security, confidentiality, and proper representation is paramount.

The incumbent will conduct her/his duties in respect of the Charter of Terre des hommes and Tdh Child Safeguarding Policy. Terre des hommes expects that its contractors’ professional conduct reflect proper behaviour in accordance with local culture and traditions. The incumbent assures the moral protection of the name of Terre des hommes and defends in all circumstances the interests of the movement.


· Minimum 5 years of direct management experience of INGO project and operations management on the field mandatory.

  • Previous relevant experience and extensive knowledge of project management

  • Management, planning and staff development;

  • Budget planning, management and follow-up;

  • Proposal and report writing;

  • Experience of major institutional donors (UNICEF; SwS; DDC; AFD) and significant projects;

  • Experience in undertaking and/or supervising field assessments; exploratory missions; baseline and endline survey;

  • Significant knowledge and experience in managing logistics, administration, finance and security.

· Previous relevant experience and excellent competencies in human resources management and good managerial skills (local teams).

  • Excellent team leadership;

  • Organisational and managerial skills;

  • Strong capacity and motivation for team work;

  • Ability to motivate and develop skills of others

• Preferred experience and knowledge of the relevant programs (Child Protection /LRRD/protracted crisis/resilience/Juvenile Justice).

· Others personal abilities

  • Fluency in Arabic and English is mandatory

  • Sound personal organisational skills, including time management, ability to meet deadlines, multi-tasking, prioritisation of tasks, and working under pressure;

  • Analytical and problem solving skills;

  • Communication of professional needs in a clear, concise and responsible manner;

  • Cross-cultural awareness and sensitivity;

  • Tolerance and acceptance of diversity;

  • Flexibility and strong adaptation skills.

How to apply:

For interested applicants, please send your updated resumes to the below email address - maximum by Saturday / June 15, 2019- with the following email title >> NAME OF APPLICANT / Position.



Note: Any email with a title that does not have the required information will be disregarded

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