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Jordan: Investigation expert in SEA, 6 months

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Jordan: Investigation expert in SEA, 6 months

Deadline for application: 
28 Oct 2019
Country(s) that the job is based in: 
UN Children's Fund
Job type: 

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.


As of November 2018, Jordan hosted over 760,000 refugees, including over 670,000 Syrians and almost 100,000 of other nationalities. Children represent a little over half of the refugee community. In real terms this means that refugees constitute almost 7 percent of Jordans population, making the Kingdom one of the top refugee hosting country per capita worldwide. The impact of forced displacement is substantial both among those in displacement and hosting communities. With prolonged Syrian Crisis, a number of actors have been engaged in supporting and running the programmes at refugee camps as well as host communities. And it may lead to actual or potential challenges at various levels due to high volume of staffing insurgence.

It has been shown from the past and current Humanitarian situation that humanitarian contexts increase risk of sexual exploitation and abuse, as affected populations become more dependent on humanitarian aid for their survival and thus more vulnerable. Sexual exploitation and abuse (SEA) of crisis-affected populations committed by actors who provide aid constitute the most serious breach of accountability by the humanitarian sector. It brings harm to those whom the UN and its partners are mandated to protect and jeopardizes the reputation of these organizations. It also violates universally recognized international legal norms and standards. In line with Core Humanitarian Standards, UNICEF and the humanitarian community more broadly are obliged to ensure communities affected by crisis are provided with access to safe and responsive mechanisms to handle complaints and feedback of all kinds, including SEA.

From the previous 2018 surveys on PSEA, child safeguarding and code of conduct among implementing partners, gaps were recognized among partners in the absence of Code of conduct, policy on protection from SEA and clear procedures for handling complaints on SEA. Since 2018, various sets of trainings were conducted to orient the partners and strengthen their capacity to adequately address PSEA. Trainings and individual meetings with partners have been done to address these gaps, and technical support is being provided to strengthen their system to address SEA cases currently.

With agreement between UNICEF and partners, if an alleged SEA case occurs at their programme location involving IPs staff, IP becomes responsible to investigate the reported incident with support from UNICEF if required. UNICEF ensures to provide the necessary support to the alleged survivor.

So far, various trainings and implementation of PSEA related activities such as raising awareness, possible complaints/reporting mechanisms initiated at refugee camps and host communities. During the recent PSEA relevant implementation, UNICEF Jordan and IPs have mutually agreed that there is challenge of fluctuating investigation capacity of partners to adequately address PSEA cases. Conducting investigation requires specialized skillsets and capacities, especially with sensitive issues such as sexual exploitation, abuse and GBV. UNICEF partners vary from international and local NGOs/CBOs as well as contractors to run the camp on behalf of UNICEF. In this regard, gaps in the investigation capacity also vary from big organizations with capable and dedicated investigation staff/unit to small organization or contractor without any prior investigation experience. Furthermore, small organizations often do not have resources to bring extra hand and/or invest in their staffs investigation capacity when such case occurs. In this regard, UNICEF and partners mutually feel the strong needs to bring the expertise to strengthen the investigation capacity and to conduct investigation when a partner is not capable of conducting it themselves. This SEA investigation capacity building training aims to reach as many partners working at camps and host communities. To maximize the impact of the training, Jordan PSEA Network members, who consist of INGO, local NGO/CBO partners, would be able to participate in the training if needs rise.

MENA RO plans to conduct regional level investigation training on PSEA. However, the number of possible participant from Jordan would be limited, therefore this SEA investigation training would complement the regional one. In this regard, three (3) SEA investigation trainings will also be conducted for UNICEF MENA countries utilizing the developed materials and any lessons-learnt from Jordan, in coordination with UNICEF MENA Regional Office.


This will be a joint-mission for UNICEF Jordan Country office and UNICEF MENA Regional Office. Firstly, for Jordan mission, the consultant is expected to map out the capacity of partners in investigation skillset of sensitive issues such as GBV, sexual exploitation and abuse, and conduct investigation training to strengthen their investigation capacity of such cases in the most appropriate way. Secondly, for UNICEF MENA office, the consultant is expected to conduct three (3) SEA investigation trainings and make recommendations for next steps based on those trainings.


UNICEF Jordan Country Office will support implementing partners operating at Syrian refugee camps and host communities with investigation expert to:

  • Map out the investigation capacity of 10 implementing partners,
  • Conduct comprehensive investigation training for PSEA cases, and recommendations/Guidance Note drafted.Â
  • Draft a manual (Guidance Note) and presentation on SEA investigation that can be used with partners

UNICEF MENA will support to coordinate with MENA country offices to:

  • Conduct three SEA investigation trainings for UNICEF MENA country offices (locations TBD) and develop recommendations for next steps.


  • Map out the investigation capacity of implementing partners in Jordan, and conduct training to strengthen it, in case SEA incidents occur within their programme and need of investigation:
    • Map out the level of SEA investigation capacity of participating partners that operate at refugee camps and host communities, and experience in investigation of any sensitive GBV cases
    • Draft the training manual and tools for training within the Jordans context, building upon UNICEF resources and guidance to ensure adherence to UNICEF standards.
  • Conduct tailored comprehensive investigation training for SEA, with suggested steps as below:
    • Complaint receipt
    • Core Principles due process, confidentiality, impartiality, what is SEA / Safeguarding
    • Investigation planning
    • Risk Management
    • Evidence Collection
    • Case Management
    • Interviewing Adults, Minors and Vulnerable persons
    • Survivor-centred approaches
    • Child Survivors of SEA, vulnerability factors, impact, interviewing skills, judicial procedures, support system
    • Referral and role of national law enforcement systems
    • Report writing
  • Draft post-training report with recommendations after investigation training
  • Draft Guidance Note for SEA investigation for IPs reference and use
  • Conduct three investigations trainings (location TBD in consultation with consultant and country offices) for UNICEF MENA Country Offices based on the material developed, and develop recommendations in collaboration with participating partner organisations (MENA region)

Expected Deliverables & Work Schedule:

In Jordan:

  • Map-out of IPs investigation capacity
  • Conduct comprehensive SEA investigation training
  • Post-training report with the training manual and recommendations
  • Guidance Note for IPs to conduct PSEA investigation, Recommend candidates that can act as TOT.

In MENA region:

  • Conduct three investigation trainings (location TBD) for UNICEF Country Offices in MENA region based on the materials developed
  • Develop recommendations in collaboration with participating partner organizations

Final Output/Product

Partners are trained and strengthened in SEA investigation capacity. And recommendations made after the training, Guidance Note drafted for IPs investigation conducting.

Proposed schedule for deliverables and Payment schedule:

Description of deliverables:

  1. Map out partners' capacity level in investigation and conduct SEA investigation capacity-strengthening training
  2. Draft post-training report with training manual, tools and recommendations
  3. Draft Guidance Note for IPs to conduct SEA investigation, Recommend candidates that can act as TOT
  4. Conduct three investigation trainings (location TBD) for UNICEF MENA Country Offices


  • Education:

An Advanced university degree (Master's) or higher level in International Development, Child protection, Social protection, Gender or another related field

  • Work experience:
  • At least five years of experience in supporting and conducting investigation with international partner organizations and with government
  • Experience in conducting training and workshop for investigation capacity strengthening, especially in child protection, Gender-based violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA).
  • Technical knowledge:
  • A strong understanding of PSEA investigation and proven ability to conduct workshop/training to enhance investigation of such cases
  • Strong understanding of survivor-centred principles and age and ability appropriate approaches
  • Proven ability to manage relationships with UN partners, Government, UN organizations, NGOs
  • Experience working in complex, resource poor contexts is an advantage
  • Very good interpersonal skills, skilled at persuading, influencing, relating and networking
  • Language:
  • Fluency of written and verbal English required.
  • Arabic is a strong asset.


Qualified candidates are requested to submit:

  • Cover letter/application.
  • Financial quote as lump sum for professional fees, and lump sum for travel/administrative/subsistence, if applicable.
  • CV.
  • Examples of previous, relevant work as applicable
  • Proposed methodology/approach to carrying out the consultancy.
  • At least 2 Referees
  • P 11 form (which can be downloaded from our website at http://www.unicef.org/about/employ/index_53129.html ).

Incomplete submissions will not be considered.

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The competencies required for this post are….

View our competency framework at


UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.


Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

How to apply:

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=527041

Useful information


To contact us, you can send an email to info@alliancecpha.org or use the form on our contact page