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United States of America: Technical Lead - Community Level Case Management Project

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United States of America: Technical Lead - Community Level Case Management Project

Deadline for application: 
30 Sep 2019
Plan International USA
Job type: 
The Technical Lead for the Improved Community Level Case Management Project will sit within the Disaster Risk Management Practice Area at Plan International USA. This person will be responsible for the administration, technical leadership, implementation, and reporting for Objective 1 of Plan International’s USAID/OFDA grant. The Alliance for Child Protection in Humanitarian Action Funding Framework for Improved Case Management and Prevention Practices. They will also contribute significantly to inter-agency work as part of the Case Management and Community Based Child Protection Task Forces under the Alliance for Child Protection in Humanitarian Action.   
Dependent upon funding from the US Office for Foreign Disaster Assistance (OFDA), the Technical Lead will be responsible for the implementation and final deliverables of Objective 1 of Plan International’s Alliance for Child Protection in Humanitarian Action Funding Framework for Improved Case Management and Prevention Practices grant. This grant funds two pieces of work on behalf of the Alliance for Child Protection Humanitarian Action which is co-led by UNICEF and Plan International. Objective 1 specifically feeds into the inter-agency Work Plans of the Community Based Child Protection Task Force (CBCP TF), the Case Management Task Force (CM TF). The Technical Lead will be based preferably in Washington, DC with some flexibility for the right candidate. The Technical Lead will travel up to 40% to pilot countries.   

This project-based position is contingent upon award.  

Key End Results and Responsibilities:   

Implementation of the OFDA Grant   

  • Establish a review committee of representatives from the CBCP TF, the CM TF, Child Protection Area of Responsibility (CP AoR) and other relevant initiatives that will provide technical guidance, feedback and revision of various deliverables, participate in data gathering, etc.   
  • Develop a work plan in coordination with the CBCP Project Manager and the DRM Project Manager (CP and GBV).   
  • Develop criteria for selecting pilot countries in coordination with CBCP Project Manager and the DRM Project Manager (CP and GBV) and the review committee.   
  • Recruit and manage a Research Lead who will lead on an exploratory study of the roles community volunteers play within the case management process and to identify capacities and limitations of community volunteers and best practices when working at the community level on case management.   
  • Liaise with ongoing initiatives strengthening community based approaches, evidence generation, evaluation, etc. and foster a collaborative environment.   
  • Work with the Assessment, Measurement and Evidence Working Group to support the Research Lead to design data collection processes and participatory approaches for engagement with pilot countries.    

Develop appropriate tools, resources, and capacity building materials   

  • Based on findings of the exploratory study and mapping exercise – design resources and training materials that guide case management teams and community volunteers to effectively respond to child protection concerns.   
  • Develop capacity building materials linked to specific roles community volunteers play in case management and materials targeted to mentors, supervisors or staff.    

Pilot and disseminate resources and improve capacity of practitioners   

  • Ensure materials developed are integrated into existing inter-agency resources (ex: Case Management Supervision Package, Child Protection Help Desks, etc.) to avoid duplication and enhance access.   
  • Pilot and monitor implementation of resources though technical support to pilot countries.   
  • Broadly test and disseminate resources and training through deployments to provide training, online webinars, web content, and via global events and meetings (regional and global events).  
  • Work with the Assessment, Measurement and Evidence and the Learning and Development Working Group to design a feedback mechanism for future testing, study, and finalization of the resources.   
  • Provide training to a broad range of practitioners including surge staff, standby partners, etc.    

Networking and Representation   

  • Actively participate in the CBCP and CM Task Forces as part of the Alliance for Child Protection in Humanitarian Action as Plan International’s representative.   
  • Liaise with and participate in various initiatives on CM and CBCP and bring key stakeholders and organizations together for collaboration and coordination.    

Grant Management   

  • Support the submission of timely donor reports (narrative, budgetary, etc.).   
  • Design monitoring and reporting methodologies.   
  • Provide regular updates to the Senior Director of Resilience at Plan International USA on the status of the project.   
  • Support the communication with USAID/OFDA (provide regular updates on project progress and achievements, organise workshops in the USA to present the guidance and related tools, etc.).    

Build Technical Expertise of Plan International    

  • Identify opportunities to build capacity of Child Protection in Emergencies practitioners in community level case management which may include: support to proposals, trainings both face-face and via webinar, feeding into Plan International’s CM/CBCP strategy, etc.    

Communication and Working Relationships:  

Problem Solving:   

  • Excellent risk-assessment and management is required to support decisions that may require overcoming attitudinal, systemic and physical barriers.   
  • Management judgement will be required to negotiate and influence inter-agency task force members at the global, regional and country level.    

Key Internal Contacts   

  • The successful candidate will work regularly with the Global Child Protection in Emergencies (CPiE) Unit at Plan International Headquarters.   
  • The candidate will lead the project in collaboration with the CPiE technical team and utilize technical guidance from team members.   
  • The candidate will contribute to Global CPiE pieces of work as appropriate.    

Key External Contacts   

  • Inter-agency forums and groups such as the Working Groups and Task Forces within the Alliance for Child Protection in Humanitarian Action, the Child Protection Area of Responsibility, Global Social Welfare Workforce, relevant IASC and UNHCR groups as appropriate, among others.   
  • Other agencies and groups relevant to community level case management approaches and actions.    

Reporting Lines   

  • Reports to the Senior Director of Resilience at Plan International USA.   
  • Technical guidance from the Global Child Protection in Emergencies Specialist at Plan International Headquarters.   
  • When working in Plan International Country Office, may have dotted line reporting to Emergency Response Manager or designate.   
  • Will directly manage the Research Lead and other consultants contracts for this Objective as necessary.    

Competencies Required to Achieve Objectives:   


  • At least 5-7 years of progressively responsible experience with international organizations in Child Protection in Emergencies and demonstrated expertise in implementing case management or community-level interventions.   
  • University degree in social work, psychology, social sciences or related field.   
  • Experience in developing, methods, tools and programs/interventions – including capacity building approaches (training, coaching/mentoring, remote supervision, participatory learning approaches, etc.)   
  • Strong research and analytical skills with experience in participatory and inter-agency approaches.   
  • Experience in grant management, spending and procurement planning, monitoring and reporting, etc. (preferably with USA donors).   
  • Ability to think creatively and to solve complex problems.   
  • Excellent written and verbal communication skills in English.   
  • Knowledge of the Child Protection Minimum Standards and their role within the child Experience working at an inter-agency level.    


  • Experience in developing inter-agency pieces of work and ability to distil various viewpoints into cohesive guidance.   
  • Familiarity with multi-sector approaches to programming.   
  • French, Arabic, or Spanish speaking/written skills.   
  • Previous experience with USAID, OFDA, BPRM, or other US government donors.     


  • Ability to work independently, potentially from a remote location, and as a team player who demonstrates leadership and can support and train local and international staff and able to work with disaster affected communities in a sensitive and participatory manner.   
  • Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff in a very sensitive environment.   
  • Strong organizational and work prioritization skills, attention to detail, and ability to meet deadlines   
  • Proven ability to solve problems independently without direct supervision.   
  • Good facilitation skills and ability to deliver induction briefing/training.   
  • Excellent interpersonal skills, the ability to communicate clearly and effectively at all levels, and to maintain this under pressure.   
  • Excellent ability to maintain clear and effective communication with multiple lines of authority, and to manage complex organizational contacts.   
  • Commitment and adherence to humanitarian values and standards.   
  • Works with trustworthiness and integrity and has a clear commitment to Plan International’s core values and humanitarian principles including awareness and sensitivity to gender and diversity.   
  • Patient, adaptable, flexible, able to improvise and remain responsive under pressure.  
  • Experience working in conflict or emergency-affected areas.  
  • Ability to work in multiple locations and on the move.    

Physical Environment and Demands:   

  • Majority of the time in typical office environment with limited heavy lifting, and walking/climbing. Extensive travel, sometimes to hazardous environments and at short notice.   
  • Periods of intense work such as working in multiple locations and while on the move and/or long hours.  

​Source: Plan International

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