Syria: Case Management Supervisor

Job Purpose:

The role of the Case Management supervisor is for leading case workers, identify and assess the needs of the most vulnerable and at-risk children, and develop, implement, report, and follow up on a management plan to ensure the best interests of the child

Duties & Responsibilities:

1. Supervise and monitor the Case Management process and ensure that cases under assistance receive all the care and support needed.
2. Ensure and monitor the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected.
3. Support individual cases where required and provide regular monitoring of all aspects of case management services.
4. Provide capacity building to case management staff to support beneficiaries.
5. Review, analyze and report on trends in case management and follow up with protection officer and project manager to find solutions.
6. Facilitate and attend case meetings for complex cases.
7. Ensure case conferences are called involving relevant stakeholders.
8. Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately.
9. Ensure that the identified and referred cases are followed up in an agreed time frame.
10. Send periodic reports to the case management's supervisor and protection officer about the situations, achievements, and challenges during the work.
11. Find cases from the community they work with.
12. Coordinate with other institutions in the region to ensure that the necessary cases are referred to them upon disposal.
13. Prepare work plans and submit them to the line manager.
14. Participate in regular meetings with parents and prepare a full report on the psychological state of children in general.
15. Participation in preparing awareness plans on child protection.
    Any additional tasks requested by the direct manager that fall directly under child protection activities.

Qualifications, Skills, and Experience: 

• University degree in psychology, sociology, related field of study.
• 3 years of work in NGOs/INGO.
• Previous work in child protection/case management programs.
• Field experience and a solid understanding of psychosocial / protection issues in such context.
• Good interpersonal and communication skills.
• Experience working on and mainstreaming gender issues.
• Strong listening skills and the ability to deal with sensitive situations with integrity.
• The confidence and good judgment to manage situations relating to the poor conduct/behaviour of others towards a child.
• Ability to work within a fluid situation (changes within the team, location of programs).
• Fluent in English and Arabic.

How to Apply: 

If you are interested in the position, kindly fill out the form via this link by 22 September 2025.

General Principles: 

Ghiras Al-Nahda Organization upholds the highest standards of integrity and social responsibility. We maintain a strict zero-tolerance policy toward sexual exploitation, abuse, and child maltreatment. Additionally, we are committed to fostering gender equality and embracing diversity within our workforce.

Important Notice:

Due to the urgent nature of this recruitment, Ghiras Al-Nahda Organization reserves the right to review applications on a rolling basis. Shortlisted candidates may be contacted and interviewed before the official closing date, also we might fill the position before the closing date. We strongly encourage early applications.

Please Note:

Only candidates who are shortlisted will be contacted, using the personal email address provided in the job application form.