United States: Regional Coordinator, Home Study and Post-Release Services

The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC is at work today in over 40 countries and 29 U.S. cities. The IRC’s Resettlement, Asylum, and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to gain stability and control of their future. RAI serves more than 100,000 individuals each year, through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education and Power. RAI also provides Home Study and Post Release Services (HSPRS) throughout the U.S. to Unaccompanied Children (UC) who are joining family or sponsors after being released from an Office of Refugee Resettlement (ORR) shelter.

The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame. This position is part of an anticipated 36-month contract.

The goals of the Home-Study Post Release Services Program (HS/PRS) are to:

• Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study)
• Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).

SCOPE OF WORK:

The Home Study and Post Release Services Regional Coordinator provides trauma-informed and supportive oversight to the IRC offices with HSPRS programs along with supervising Community Engagement Specialists. Specifically, the Regional Coordinator ensures case management onboarding and orientation have been completed; provides weekly supervision; monitors service provision and case notes to ensure quality and adherence to best practices; ensures that appropriate staff are notified of cases of concern within a timely manner; writes monthly reports; monitors data; and ensures all staff are updated on changing policies, procedures and regulations that may impact their work, and convenes regular staff meetings. The Regional Coordinator ensures that services delivered by staff are of quality and are delivered in the best interest of the child, and that the number of children and families receiving services meets contractual requirements.

MAJOR RESPONSIBILITIES:

• This position will provide regional oversight, coordination, implementation, and consultation for the local IRC region and works in collaboration with the HSPRS Casework Supervisor management in the supervision of home study recommendation and post release service provision and ensure that HSPRS program policies and procedures are being adhered to.
• Supervise up to 6 roving or remote HSPRS case managers.
• Monitor case management service provision including reviewing documentation for accuracy and timeliness, ensuring number of cases falls within established guidelines, and that policies and procedures are being followed.
• Act as a point of escalation for staff with complex cases, notifications of concern, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed.
• Ensure all case managers have been appropriately onboarded and oriented to their position and provide regular professional development training in case work and client facing skills to staff.
• Support staff onboarding, on-going development, and training for Child Protection staff.
• Coordinate case management services of the Home Study and Post Release team in an expanded designated region, and trains and supervises the case management staff.
• Provide recommendations for hiring, promotions, terminations, and work assignments of case management staff.
• In collaboration with the Quality Assurance Specialist and Training Specialist, support the team in conducting annual monitoring of the national network, issuing Corrective Action Plans, as well as, providing technical assistance.
• Facilitate regional UC provider meetings with external stakeholders including regular case management meetings.

Job Requirements: 

• Education and/or Experience:
  • Master’s degree and three years of relevant experience; or a bachelor’s degree and five years of relevant experience, and demonstrated leadership abilities, is required.
  • Experience in family reunification, home assessment, or foster care/child welfare is preferred.
• Language Skills:
  • Bilingual ability in English and Spanish is preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence.
• Ability to successfully pass a criminal background check. Ability to travel independently throughout relevant region.
• Ability to work independently and during non-traditional hours such as evenings and weekends.
• Experience providing Home Study and Post-Release Services case management.
• Proven ability to manage complex client situations centering client safety and child protection principles.
• Experience analyzing data and writing reports.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Proven ability to contribute both independently and as a key team member.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Excellent verbal and written communication skills
• Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to Apply: 

Please apply on IRCs website: https://rescue.csod.com/ux/ats/careersite/1/home/requisition/45073?c=rescue