Dirigé par: Hurras Network and Save the Children
Notre mission
Notre mission est de renforcer la gestion de cas dans les réponses humanitaires dans le cadre de la création de systèmes de protection de l'enfance. Le groupe spécialisé "Gestion de cas" vise à améliorer les connaissances et les compétences des intervenants en protection de l'enfance en situation d'urgence aux niveau mondial, régional et sur le terrain, qui planifient, mettent en œuvre ou soutiennent des services de gestion de cas dans des contextes humanitaires. A ce but, nous développons des outils et des conseils standardisés, en contribuant à l'apprentissage et à la recherche sur le terrain et en fournissant des conseils et un soutien techniques.
Principales priorités du groupe spécialisé "Gestion de cas"
- S'assurer que les praticiens de la protection de l'enfance aient accès à des outils techniques inter-agences, à des conseils et à un soutien pour renforcer les systèmes de gestion des cas dans les contextes humanitaires.
- S'assurer que les praticiens de la protection de l'enfance aient accès aux opportunités de renforcement des capacités dans la gestion de cas inter-agences aux niveaux national, régional et mondial.
- Collecter, synthétiser et diffuser efficacement l'apprentissage et les données sur les systèmes et les pratiques de gestion des cas.
Latest News
New Case Management Forms Video Series!
Appropriate documentation by caseworkers is essential for effective and accountable child protection case management. The Case Management Forms — updated in 2024 — support consistent, ethical, and informed practice across humanitarian contexts. Each short video in this playlist explains the purpose, timing, and key steps for completing one of the forms — from Consent and Assessment through to Case...
ALL LEVELS Now Available! Child Protection Case Management Training Package
The Case Management Task Force is proud to present the updated the Child Protection Case Management Training Package for caseworkers in humanitarian settings! This training package is the result of two years of work, including a wide desk review, consultations with CMTF members and surveys with case management staff from 41 countries. As a result, the Child Protection Case Management Training...
Key Tools
Case Management Forms Video Series
Appropriate documentation by caseworkers is essential for effective and accountable child protection case management. The Case Management Forms — updated in 2024 — support consistent, ethical, and informed practice across humanitarian contexts.
Each short video in this playlist explains the purpose, timing, and key steps for completing one of the forms — from Consent and Assessment through to Case
Inter-agency Guidance on Child Protection Case Management Data Categorisation
Watch the Global Launch of the Guidance on Child Protection Case Management Data Categorisation here.
Child Protection Case Management (CPCM) is a cornerstone of child protection in humanitarian settings. While numerous tools and guidelines exist, there is an opportunity to utilise CPCM data more effectively. This data can enhance programme quality, inform humanitarian response planning, and drive
Case Management Global Forms - 2nd Edition
Explore the Global Child Protection Forms playlist — short videos guiding you through each standard form and its role in quality child protection case management.
Appropriate documentation by caseworkers facilitates effective and accountable case management. Documentation is the process of collecting and storing information specific to individual children and their families, including both
Inter-Agency Guidelines for Case Management and Child Protection - 2nd Edition
The first Inter-Agency Guidelines for Case Management and Child Protection were published in 2014 by the Child Protection Working Group, building on the 2012 Minimum Standards for Child Protection in Humanitarian Action (CPMS). The aim was to provide a collective understanding and step-by-step guidance on how to do child protection case management in humanitarian action.
Case management work has
Resources
Report | Community Engagement in Case Management
Community volunteers are an integral part of preventing and responding to cases of violence, abuse, neglect and exploitation of children in humanitarian settings. They have a deep understanding of their communities, and help to identify children who are at-risk, have experienced harm, or have been separated from their family. Following global and field research conducted in 2020, the Alliance has...
Survey Results – Updating and Expanding the Case Management Training Package
In February, an online survey was conducted for everyone involved in child protection case management in humanitarian settings to ‘ have their say’ in efforts to update the inter-agency case management training package. The Alliance and its Case Management Task Force would like to thank the 469 colleagues from 41 contexts who completed the survey. Those valuable ideas and suggestions will be used...
A Review of Child Protection Caseworkers Recruitment and Capacity-building in Humanitarian Settings
Child protection case management in humanitarian settings requires caseworkers with the knowledge and skills to support vulnerable children and families during distressing events and in environments with limited services. In acknowledgement of those challenges, this review was conducted to provide an overview of key considerations and opportunities for strengthening caseworker recruitment and...
CPMS Standard 18 - Case Management
Case management (CM) is an approach for addressing the needs of an individual child who is at risk of harm or has been harmed. The child and their family are supported by a caseworker in a systematic and timely manner through direct support and referrals. CM provides individualised, coordinated, holistic, multisectoral support for complex and often connected child protection concerns
Case Management Supervision and Coaching Lessons Learned Report: Summary
The purpose of the lessons learned consultancy was to gather and draft key lessons learned on the Case Management Supervision and Coaching initiative. Key questions that the Task Force wanted to address included feedback on the inter-agency country collaboration, the effectiveness of the localization approach, the successes and challenges of roll-outs in the eight participating countries, and...
Case Management Supervision and Coaching Lessons Learned Report
The Case Management Supervision and Coaching Lessons Learned Report in English and French documents the effects of the initiative on collaboration and coordination, contextualization and localization. It explores the effects on the capacities of trainers, supervisors and caseworkers. Finally, it concludes with recommendations for social service workforce strengthening, sustainability and similar...
Information Management for Case Management
The key resources for Information Management for Case Management (IM4CM) include the Standard Child Protection Case Management Forms, the CPIMS+ and the Data Protection Impact Assessment (DPIA) and Data Protection and Information Sharing Protocol (DPISP) templates. For the latest versions of the Data Protection Impact Assessment (DPIA) and Data Protection and Information Sharing Protocol (DPISP)...
Case Management Competencies
The Case Management Comptencies and Skills Framework can be used as a guide to recruit and build the capacity of caseworkers and supervisors. The framework ensures all staff have appropriate skills and competencies to carry out case management interventions in a safe and professional manner. Assessment of skills and comptencies for staff conducting case management services should take place as...
Media
IA Case Management Supervision and Coaching Training Package: Pre-recorded videos
Webinars
Launch of Inter-Agency Guidance on Child Protection Case Management Data Categorisation
Child Protection Case Management (CPCM) is vital to supporting vulnerable children in humanitarian crises. Yet, without a common language for data, understanding risks, vulnerabilities, and service needs across contexts has been a major challenge. To address this, the Alliance has developed a new guidance on standardising CPCM data categories. This common framework helps child protection actors...
Webinar | Sustaining Child Protection in Humanitarian Action: Trends, Tools, and Next Steps
Join us in this online event as we unpack the preliminary results of the Alliance survey on how funding cuts are impacting Child Protection in Humanitarian Action. We will learn more about the new Advocacy Resource Pack, designed to support your efforts advocating for sustained investment in child protection, despite reduced resources, shifting priorities, and ongoing humanitarian reform. The...
Webinar | Healing Futures: Case Management for Children Associated with Armed Forces and Armed Groups
Children associated with armed forces and armed groups (CAAFAG) face unique and complex challenges that impede their reintegration into their family and community. This webinar aims to discuss these challenges and explore effective case management strategies tailored specifically for CAAFAG through the experience of three organizations working with CAAFAG in South Sudan and Nigeria. Key Objectives...
Webinar | Child Well-being Matters: Global Dissemination of Study Findings
To learn about this study, find the Research Brief here . Child protection case management is a critical response service for children facing family separation, neglect, abuse, violence, or exploitation, particularly in humanitarian contexts. Despite advancements in the sector over the past decade, there remains a significant lack of evidence on the effectiveness of case management practices in...
Launch of the Updated Child Protection Case Management Guidelines and Forms
The Case Management Task Force of the Alliance for Child Protection in Humanitarian Action is excited to launch of the Updated Child Protection Case Management Guidelines and Forms! Originally published in 2014, the Child Protection Case Management Guidelines provided a collective framework for delivering child protection case management in humanitarian settings. Since then, the child protection...
Webinar | Introducing the New Inter-Agency Data Protection and Information Sharing Protocol Template for Child Protection Case Management in Humanitarian Action
The Alliance Case Management Task Force is excited to officially launch and introduce child protection case management practitioners in humanitarian settings to the new global inter-agency data protection and information sharing template (DPISP) and the accompanying Guidance Note on Data Protection and Information Sharing in Humanitarian Settings including Specific Considerations for Settings with...
Webinar | Launch of Child Protection Case Management Training Package for Caseworkers
Find the training package here: https://alliancecpha.org/en/child-protection-case-management-training-p…
Global Launch | Community Volunteer Toolkit and Training Manual: Part 1. Volunteers’ Roles in Case Management
Our vision is that these new resources will inspire child protection organizations across the globe to recognize the essential role of volunteers and develop case management responses that will engage volunteers ethically. This toolkit is based on the Community Engagement in Case Management study, which was commissioned by the Alliance and completed in 2020. During the webinar, we will share an...
Webinar | Virtual Launch of the Community Engagement in Case Management Study
This webinar was held in English with simultaneous translation provided in French, Spanish and Arabic. The Alliance invites you to this special virtual event to launch the Community Engagement in Case Management Study! The study is meant to share with the global community what we learned about the work of community volunteers; the roles that they play in Child Protection, the challenges and risks...
