CHILD PROTECTION CASE MANAGEMENT RESOURCE HUB
The Case Management Resource Hub serves as a central platform for essential resources, guidance, and tools designed to support child protection case management in humanitarian settings. Find everything you need—guidance notes, operational tools, training materials, practical resources, and evidence-based approaches—all in one place. Use the buttons below to explore and find exactly what you are looking for!
Newly Launched Tools and Resources in Case Management
Inter-Agency Guidelines for Case Management and Child Protection - 2nd Edition
The first Inter-Agency Guidelines for Case Management and Child Protection were published in 2014 by the Child Protection Working Group, building on the 2012 Minimum Standards for Child Protection in Humanitarian Action (CPMS). The aim was to provide a collective understanding and step-by-step guidance on how to do child protection case management in humanitarian action. Case management work has...
Inter-agency Guidance Note | Data Protection and Information Sharing for Child Protection Case Management in Humanitarian Settings including Specific Considerations for Settings with Refugees
This Guidance Note provides actors delivering child protection case management with guidance on the key standards and principles, processes and tools available to apply good practices for data protection and information-sharing when implementing child protection case management in humanitarian settings. It includes specific considerations in relation to the UNHCR Best Interests Procedure (BIP) in...
Key Case Management Guidance for Child Protection in Humanitarian Action
Inter-Agency Guidelines for Case Management and Child Protection - 2nd Edition
The first Inter-Agency Guidelines for Case Management and Child Protection were published in 2014 by the Child Protection Working Group, building on the 2012 Minimum Standards for Child Protection in Humanitarian Action (CPMS). The aim was to provide a collective understanding and step-by-step guidance on how to do child protection case management in humanitarian action. Case management work has...
Inter-agency Guidance on Child Protection Case Management Data Categorisation
Child Protection Case Management (CPCM) is a cornerstone of child protection in humanitarian settings. While numerous tools and guidelines exist, there is an opportunity to utilise CPCM data more effectively. This data can enhance programme quality, inform humanitarian response planning, and drive global advocacy for child protection needs and resources. The need for standardised categories for...
Quality Assessment Framework
The Quality Assessment Framework (QAF) (field testing version) is a tool developed to enable Child Protection actors to meet the quality and monitoring requirements of operating a case management system in humanitarian contexts. Quality assessments help ensure case management activities are carried out following agreed upon processes and result in quality outputs and outcomes. The framework...
2021 UNHCR Best Interests Procedure (BIP) Guidelines: Assessing and Determining the Best Interests of the Child
The primary objective of the BIP Guidelines is to support UNHCR and partner staff in improving the protection outcomes for refugee children by: situating the best interests of refugee children within a comprehensive child protection system and; strengthening child protection case management for all refugee children. The Guidelines replace both the 2008 UNHCR Guidelines on Determining the Best...
Inter-agency Guidelines for Case Management and Child Protection
The Inter-Agency Guidelines for Case Management and Child Protection were developed at an inter-agency level through the Child Protection Working Group to complement the agreed standard 15 on Case Management in the Minimum Standards for Child Protection in Humanitarian Action. They aim to provide a common understanding and step-by-step guidance on how to do case management in emergencies. The...
A Five-Step Guide to Developing Inter-Agency Standard Operating Procedures for Child Protection Case Management in Humanitarian Settings
A Five-Step Guide to Developing Inter-Agency Standard Operating Procedures for Child Protection Case Management in Humanitarian Settings aims to encourage a structured approach to developing SOPs for CPCM in humanitarian settings so that those procedures are sufficiently: comprehensive; contextualised; up-to-date; user-friendly; and well-coordinated. This guidance is to be used together with the...
Case Management Operational Tools for Child Protection in Humanitarian Action
Case Management Global Forms - 2nd Edition
Appropriate documentation by caseworkers facilitates effective and accountable case management. Documentation is the process of collecting and storing information specific to individual children and their families, including both information that the child and family provide directly as well as any information collected indirectly. Case Management Forms are essential for gathering and documenting...
Inter-agency Child Protection Case Management Data Protection and Information Sharing Protocol
The purpose of this Data Protection and Information Sharing Protocol (DPISP or Protocol) is to provide specific guidance to enable an agreement to be reached on data protection and information sharing in the context of inter-agency child protection case management. This Protocol establishes agreed-upon guiding principles and specific provisions on data protection. It also details appropriate...
Standard Operating Procedures (SOPs) Template
The Standard Operating Procedures template (SOPs) is a practical resource used to guide Child Protection actors in defining roles, responsibilities and relationships between different people involved in the case-management system. The SOPs will articulate and contextualize the local (and legal) processes involved in each step of managing a case, including service mapping and referral system, the...
Quality Assessment Framework
The Quality Assessment Framework (QAF) (field testing version) is a tool developed to enable Child Protection actors to meet the quality and monitoring requirements of operating a case management system in humanitarian contexts. Quality assessments help ensure case management activities are carried out following agreed upon processes and result in quality outputs and outcomes. The framework...
The Minimum Standards for Child Protection in Humanitarian Action, Standard 18
The Minimum Standards for Child Protection in Humanitarian Action have been developed to support child protection work in humanitarian settings by: Establishing common principles between those working in child protection; strengthening coordination between humanitarian actors; improving the quality of child protection programming and its impact on children; improving the accountability of child...
Guidance for Alternative Care Provision During COVID-19
This document provides practical guidance to actors in humanitarian and development contexts on the adaptations and considerations needed to support children who are either currently in alternative care or are going into an alternative care placement during the COVID-19 pandemic. It expands on the guidance provided in the Interagency Technical Note on Children and Alternative Care Immediate...
Coordination of Case Management
There are two key resources related to Case Management Coordination in humanitarian settings, these are the Case Management Standard Operating Procedures Guidance and Template. Other Coordination resources include the Terms of Reference template for a country CMTF, referral pathways template, eligibility flow chart and sample case prioritization guide for case management, these can be found in the...
Information Management for Case Management (IM4CM)
Efficient information management ensures the safe, ethical, and accurate handling of data in child protection case management. It involves tools, systems, and processes to collect, store, analyse, and share information while prioritising confidentiality and children’s safety. Explore tools, guidance, and resources to streamline information management in case management. From data protection to effective systems, find everything you need to ensure ethical, secure, and efficient practices.
Inter-agency Guidance Note | Data Protection and Information Sharing for Child Protection Case Management in Humanitarian Settings including Specific Considerations for Settings with Refugees
This Guidance Note provides actors delivering child protection case management with guidance on the key standards and principles, processes and tools available to apply good practices for data protection and information-sharing when implementing child protection case management in humanitarian settings. It includes specific considerations in relation to the UNHCR Best Interests Procedure (BIP) in...
Case Management Global Forms - 2nd Edition
Appropriate documentation by caseworkers facilitates effective and accountable case management. Documentation is the process of collecting and storing information specific to individual children and their families, including both information that the child and family provide directly as well as any information collected indirectly. Case Management Forms are essential for gathering and documenting...
Information Management System (CPIMS+)
The CPIMS+ is an Information Management System that facilitates effective case management for individual vulnerable children. The database is designed to promote best practice and accountability, and to assist child protection programs in delivering quality care. The CPIMS+/Primero provides intuitive digital forms and clear workflows to assist with documenting case management processes, from...
Monitoring & Evaluating for Quality Case Management
There are two key resources related to monitoring and evaluating child protection case management in humanitarian settings. They include the Quality Assessment Framework and the Case Management Indicators. Updated key performance indicators for case management are also currently under development.
Training and Capacity Strengthening Materials for Case Management
Strengthen your team with comprehensive training resources and materials designed to enhance skills in case management. From workshops and manuals to online courses and practical guides, find everything you need to build capacity of caseworkers, case supervisors, to working with community volunteers to ensure delivery of high-quality child protection case management responses.
Child Protection Case Management Training Package for Caseworkers in Humanitarian Settings
Watch the Virtual Launch of the CM Training Package here: https://youtu.be/JWXSJ53Zz30 The Case Management Task Force (CMTF) of the Alliance for Child Protection in Humanitarian Action recognized an opportunity to improve outcomes for children by updating the child protection case management training package for caseworkers in humanitarian settings. This training package is the result of two years...
Case Management Via Phone Learning Module
The Case Management Via Phone Learning Module aims to prepare case workers to safely deliver case management services via phone, when necessary, in the context of COVID-19 and other infectious disease outbreaks (IDOs). The learning module, which includes a facilitator guide and PowerPoint, is designed for frontline caseworkers, social workers and supervisors.
Transitioning to Remote Case Management during COVID-19 Learning Module
The Transitioning to Remote Case Management during COVID-19 learning module aims to prepare case workers to safely transition to remote case management service delivery in the context of COVID-19 and other infectious disease outbreaks. The learning module, which includes a facilitator guide and PowerPoint, is designed for coordinators, managers and technical advisors for case management programs.
Community Child Protection Volunteer Toolkit and Training Manual
Today, more than ever, volunteers are on the frontlines of protecting children in their communities. Volunteers work tirelessly in complex humanitarian contexts and often face emotional and physical risks, with little recognition for their efforts. The Toolkit for Community Child Protection Volunteers and supplementary training manual aim to promote evidence-informed best practices when engaging...
A Review of Child Protection Caseworkers Recruitment and Capacity-building in Humanitarian Settings
Child protection case management in humanitarian settings requires caseworkers with the knowledge and skills to support vulnerable children and families during distressing events and in environments with limited services. In acknowledgement of those challenges, this review was conducted to provide an overview of key considerations and opportunities for strengthening caseworker recruitment and...
Case Management Competencies
The Case Management Comptencies and Skills Framework can be used as a guide to recruit and build the capacity of caseworkers and supervisors. The framework ensures all staff have appropriate skills and competencies to carry out case management interventions in a safe and professional manner. Assessment of skills and comptencies for staff conducting case management services should take place as...
Research and Learning for Case Management
Advancing case management through evidence-based insights. Discover studies, lessons learned, and best practices to continually improve child protection services in humanitarian settings.
Report | Community Engagement in Case Management
Community volunteers are an integral part of preventing and responding to cases of violence, abuse, neglect and exploitation of children in humanitarian settings. They have a deep understanding of their communities, and help to identify children who are at-risk, have experienced harm, or have been separated from their family. Following global and field research conducted in 2020, the Alliance has...
Survey Results – Updating and Expanding the Case Management Training Package
In February, an online survey was conducted for everyone involved in child protection case management in humanitarian settings to ‘ have their say’ in efforts to update the inter-agency case management training package. The Alliance and its Case Management Task Force would like to thank the 469 colleagues from 41 contexts who completed the survey. Those valuable ideas and suggestions will be used...
Case Management Supervision and Coaching Lessons Learned Report
The Case Management Supervision and Coaching Lessons Learned Report in English and French documents the effects of the initiative on collaboration and coordination, contextualization and localization. It explores the effects on the capacities of trainers, supervisors and caseworkers. Finally, it concludes with recommendations for social service workforce strengthening, sustainability and similar...
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